FREQUENTLY ASKED QUESTIONS (FAQ)
Q: When will my order be shipped?
A: Orders are usually processed within 24 - 48 hours of receipt on business days, unless otherwise stated in the product description or your confirmation email.
Q: How long will it take for my order to arrive?
A: Orders within the EU normally take 1-5 business days to arrive after being shipped. Orders outside the EU normally take up to 6 business days to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase If you require a faster delivery service, please contact us at [email protected].
Q: How much does shipping cost?
A: We charge a standard price of 20 € (Standard shipping) or 30 € (Express shipping) per order.
Q: How will you send my goods?
A: All standard orders under 50 kilo are shipped with UPS or TNT. All shipments have Track & Trace options available.
Q: Can my order be collected with my own forwarder?
A: There may be special cases where purchased items can be collected directly from our warehouse. For further information, please contact us at [email protected].
Q: Will I get an invoice?
A: Yes, all orders include an invoice. The invoice will be sent along with your tracking number upon shipment of your order. For invoice copies, please contact us at [email protected].
Q: I am VAT registered company. Do I have to pay tax?
A: If you are a VAT registered company in an EU Member State, you are exempt from VAT. Upon checkout you will be prompted to provide your VAT number. Alternatively, your VAT documentation can be provided with your purchase and adjusted manually. If you have any questions regarding VAT exemption, please contact us at [email protected].
Q: Can I have my order shipped to an alternative shipping address than my billing address?
A: You can always choose an alternative address. Should you require this, please be sure to indicate the desired shipping address on your order.
Q: I have an issue with my product, what should I do?
A: All products include a standard 90 day warranty (or other warranty period as agreed in writing). Should your product have a fault within the given warranty period, please contact [email protected].
After we have received notification of your faulty product, you will receive a return merchandise authorization (RMA) number with shipping instructions via email. This RMA form must be returned with the goods and the RMA number must be clearly referenced on the packaging of the returned goods. Upon approval of your claim, a similar (non-defective) product will be sent. If we are unable to provide a product replacement, your payment will be refunded.
Q: I purchase for more than 25,000 EUR per year. Can I get a special agreement?
A: Yes, we are happy to arrange a special rebate agreement with corporate clients purchasing for more than 25,000.00 euros a year. Contact [email protected] for further information.
Q: I have an inquiry about multiple products from Kimbrer Computer. Can I get a quote?
A: We can prepare a quote request for large orders. Please contact us at [email protected] where we strive to respond to all requests within hours. Alternatively, we can be reached by phone on +45 72 440 277.
Q: I am looking for a product that is not listed on kimbrer.com. Can you supply products that are not listed on the website?
A: Absolutely! Please send us your inquiry to [email protected] and we will see if we can source your product at the right price. We are constantly adding new products to our site so please check back frequently to see our current product offering.